Accessibility Statement

At VANELI , the attention to detail and uniqueness of our shoes, along with the broad selection of sizes and widths (especially narrow shoes), allows us to stand apart from other shoe and department stores. We also seek to set ourselves apart by ensuring that customers of all abilities can engage with our digital experiences. We are committed to accessibility and to supporting equal access to all of our physical and digital properties for people with disabilities with all of our brands. We have the intention to make our digital environment as inclusive as possible.

 

All of our customers should be able to effectively access our website and mobile as well as all digital offerings. Our brand will make every effort to ensure the website content produced or sponsored conforms to the Web Content Accessibility Guidelines (WCAG) 2.1, Level A and AA.

 

To accomplish this, we have built a diverse team of individuals who are trained in digital accessibility and committed to providing the best digital experience to our customers. Through this continual digital accessibility journey, VANELI is working on incorporating usability features on our digital experiences that will make it easy for customers with disabilities, including screen reader users, keyboard-only users, users with low/impaired vision, users who are deaf or hard of hearing, and users who are color blind.

 

We also offer access to an Assistive Technology application developed by eSSENTIAL Accessibility Inc. on both web and Android mobile, for customers who have trouble typing, gesturing, moving a mouse, or reading. The application is free to download from our digital properties and incorporates tools such as mouse and keyboard replacements, voice recognition, speech enablement, hands-free/touch-free navigation, and more.

 

We want to hear from you if you encounter any accessibility problems. Please email us or all us at 1-800-966-2764 to ask a question. Phones are generally open from 8:00 A.M. to 5:00 P.M. Monday through Friday and Saturday 10:00 A.M. to 2:00 P.M. All times are CST.